SugarSync Reviews

SugarSync has an overall rating of 2.8 based on 29 reviews. Customer feedback on SugarSync is mixed.

2.8/5.0

29 reviews

5 Stars

4

4 Stars

6

3 Stars

7

2 Stars

4

1 Star

8

All SugarSync Reviews (29)
NicoleCaskey_41
May 28, 2026
"Feels a bit small for what it costs"
I don’t know, I just expected more storage for the price. I started using it and then quickly ran out of space, which was kind of frustrating. Like, it works fine, but the storage filled up way faster than I thought it would.
MARIANI
May 27, 2026
"Canceling took a bit of patience"
I did manage to get it canceled in the end, but it was a little more annoying than it needed to be. You kind of expect the process to be quick, but I had to stick with it for a bit before it was finally sorted
nelda1990
May 25, 2026
"The web interface feels a bit clunky"
I don’t know, the web interface just feels kind of clunky to me. It’s harder than it should be to find folders, and the menus feel a bit messy... like I have to stop and figure out where things are instead of just getting to what I need.
Toni.ralston
May 21, 2026
"I’ve been using SugarSync and overall it..."
I’ve been using SugarSync and overall it gets the job done, so I can’t really complain too much. That said, the upload speed is hit or miss for me and can feel slow, especially with larger folders. Downloads seem a little better most of the time, but they’re not exactly blazing fast either. It’s useful and reliable enough, I just wish syncing bigger files didn’t take so long.
william_Parker03
May 13, 2026
"Wish I’d tried it sooner"
I gave the free trial a shot i kind of regret not trying it earlier. It synced my folders without any hassle, and the setup was straightforward. My only complaint is that the app feels a little slow at times, but overall it was easy to use and did what I needed.
marthamaclean1323
May 10, 2026
"The folders are a mess"
I just want to organize my files without fighting the app, but the folder setup feels clunky and confusing. They make it sound all clean and simple in the product wording, but in actual use it’s kind of a mess.
elsiecarlisle0944
May 10, 2026
"Good enough for sharing team files!!"
It works fine for keeping team files in one place and sharing them when needed!! Nothing too fancy, but it gets the job done.
hello_gerald522
May 09, 2026
"Syncing feels a bit too limited"
I was hoping I’d be able to sync my folders the way I wanted, but it doesn’t really let me set things up how I need. There’s just something about it that feels too restricted.
SNIDER
May 06, 2026
"Got logged in after a quick reset"
I was able to get in after resetting my login, though the reset took a little longer than expected. Not a huge deal, but it felt like an avoidable delay.
Lynn_hartel78
April 25, 2026
"App does the job, but it’s awkward to use"
I can upload stuff fine most of the time, so I guess the app works. But the menus feel kind of clunky and I get lost more than I should. The company makes it sound super smooth in their wording, but it doesn’t feel that polished when you’re actually using it.
irene-Martinez
April 21, 2026
"Desktop app is solid overall"
I use the desktop app on my laptop and it works well, it was easy enough to get going and I don’t really have to think about it much, though every now and then the sync takes a bit longer than I’d like and I end up waiting around for it to catch up.
VirginiaSmith
April 20, 2026
"Recovering files was more annoying than I expected"
I’ll be honest, SugarSync is fine for basic syncing, but the moment I tried to recover an older version of a file, I was like, seriously? It felt way more frustrating than it should have. The version history isn’t super clear, and it seemed limited compared to what I expected. I’d changed a file by mistake and thought getting the old one back would be simple, but nope. Support didn’t really make things any easier either. It’s not awful, but it definitely left me disappointed.
hello_dean518
April 18, 2026
"Finally, sharing files isn’t a total headache"
I mostly use SugarSync to share folders with my coworkers, it’s been a relief. Changes show up fast, and working on the same files is way less annoying now. I’m still mad we wasted so much time dealing with clunky file-sharing setups before this, because that was completely unnecessary. No major complaints with SugarSync so far.
LISA
April 04, 2026
"I’ve used SugarSync for keeping a few work..."
I’ve used SugarSync for keeping a few work and personal folders in sync, and it mostly does what I need. The selective sync feature is handy because I don’t always want everything on every device, especially when I’m switching between my laptop at home and my work computer. That said, setting it up felt more confusing than I expected. I like having the option to pick specific folders, but I wish those settings were easier to find and manage. It’s not a bad tool, just not as smooth as I hoped
PILLER
March 18, 2026
"Lately it feels like the service goes down..."
Lately it feels like the service goes down right when I actually need to get to my files. I get that outages happen, but the lack of reliability makes it feel like their issue suddenly becomes my problem to work around. Frustrating when I’m just trying to get things done.
james_Felton04
March 16, 2026
"Syncing between my devices was nothing but a headache"
I was using SugarSync mostly to keep files updated between my laptop and phone, but it wasn't working smooth at all. Some folders would take forever to update, and sometimes my changes wouldn't show up unless I restarted the app. I even ended up with duplicate files a few times, which wasn't no small annoyance. For something that's supposed to handle syncing, I can't say it felt reliable. After dealing with too many headaches, I just gave up on it...
Michael-michalski
February 26, 2026
"Support replied quickly"
I ran into a sync issue and ended up messaging support. they got back to me faster than I thought they would. Took a couple of emails to get everything figured out, but they were helpful the whole time. Not rude or dismissive. Just easy enough to deal with. Good experience overall.
julie_Simpon95
February 25, 2026
"Just too expensive for what it offers"
I used SugarSync for a while, it was fine. Nothing really went wrong, the syncing worked most of the time, and the app wasn’t hard to figure out. So it’s not like I’m saying it’s a bad service just to complain.

The problem is the price. I kept looking at what I was paying every month and comparing it to other cloud storage options, and I just couldn’t justify it. For that much money, I expected either more storage, better features, or something that made it feel worth sticking with.

I did want to like it, because it was simple and reliable enough, but at some point you have to be practical. If they lowered the price or gave you more for the money, I’d consider coming back, but right now it just doesn’t make sense for me.
alfredo-Hernandez
February 15, 2026
"Sync works, but I wish the instructions were clearer"
The sync feature works most of the time, but I’ve noticed it misses files here and there, which can be frustrating. I also expected the setup or troubleshooting instructions to be a bit clearer, especially when something doesn’t sync the way it should.
rosa1995
February 14, 2026
"I tried using the data loss prevention features..."
I tried using the data loss prevention features , but I never really felt confident in them . I kept worrying that files would disappear or not sync properly , and that kind of stress just isn’t worth it for me . It’s not something I’d trust with important stuff ...

View More Reviews

Have a question about SugarSync?

Customer Reviews

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.